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AERA SOFTWARE TECHNOLOGY Walkins for Technical Support Engineer

Job ID: 20190812004

Company: AERA SOFTWARE TECHNOLOGY PVT LTD

Job Role: Senior Technical Support Engineer

Eligibility: Graduate

Experience: 3-5 Years

Location: Pune

Vacancies: 2

Salary: Not Mentioned

Walkin Date: 19-August-2019 to 23-August-2019

Walkin Venue:

Aera Software Technology Pvt Ltd,
Manikchand Ikon C Wing, Ground floor,
Dhole Patil Rd, Sangamvadi, Pune-411001

Walkin Time: 10AM-1PM

Website: www.aeratechnology.com

Description:

3-5 years of proven success in customer support leadership at a high-growth SaaS technology company.
Bachelors degree in a technical field or equivalent.
Log analysis and performance troubleshooting.
Experience with SQL and scripting languages PL/SQL, DB performance analysis and optimization.
Knowledge or Experience with Application servers.
Some experience with Java/J2EE coding and development.
Knowledge of the following tools is preferred: ZenDesk, JIRA, Confluence,Eclipse/IntelliJ.
Experience working in a start-up software company is a strong advantage.
Expertise in Business Intelligence software preferred.

Key Points for WalkIn:
Please carry a latest copy of Resume
Time to visit: 10 AM to 1 PM
Expect a written assessment based on SQL followed by F2F with team
Excellent communication skills

Shift timings:
5 days working (occasionally including Sat and Sun)
1st shift: 6 AM to 3 PM
2nd Shift: 12 PM to 9 PM
Facility of Work from home for Emergency purposes

Responsibilities
Foster strong team environment with a significant focus on creating a high-performance culture based on best practices.
Train and advice Level 1 and Level 2 support engineers with fanatical customer focus, support excellence, and total ownership.
Oversee on-site and remote team members day to day activities in terms working on tickets,, ticket distribution, and escalation handling.
Appropriately route and manage incidents to other Aera teams such as Infrastructure, QA, and Product Engineering.
Identify skills within the team and build out SMEs to align with support, operations, and product strategy.

Note: Call to the company before walkin to the venue

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