15 October, 2018
Job ID : 20181015014
Company : Allstate Solutions Private Limited
Job Role : ATSV – Service Engineer (Network Engineer)
Eligibility : Graduate
Experience : 1+ Years
Job Location : Pune
Salary : Not Mentioned
Vacancies : Not Mentioned
Website : www.allstate.com
Cisco Certified – CCNP / CCIE
Strong technical knowledge across a variety of systems- Cisco ACI, Wireless, Campus switching, Wan routers, Vpn, Viptela Sdwan, Palo Alto, Infoblox, & F5
LAN Switching – Cisco IOS switching, HP Procurve
WAN Routers – Cisco TCP/IP
Experience with enterprise operations tools (Ansible, Splunk, Tivoli, Service now) helpful.
Able to automate ticket response to reduce labor and mean time to repair.
Experience with Bash, Python, or Perl scripting a plus
Resolving routine or common incidents and assist in root cause analysis and escalate more complex incidents and problems to provide future hardware and/or software resiliency
Leveraging and adhering to defined processes, document action and communicating status consistently when engaged in incident resolution
Creating, reviewing, and ensuring updates are made to the Standard Operating Procedures (SOPs)
Analyzing incidents trends while balancing the workload against incident priorities
Managing efforts to implement network hardware and software technology components by analyzing the current environment using technical tools and utilities.
Managing efforts to analyze performance and document network hardware and software technology components and to avoid incidents/service interruption.
Ability to stay calm in moments of crises with strong emotional intelligence.
Familiar with how network, OS, storage, and applications interact in a large-scale environment
Familiar with traditional DevOps and large-scale compute environments
Managing vendors’ relationships and necessary escalation documentation, as it relates to vendor support.