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Amdocs Hiring Business Analyst

Job ID: 2019061105

Company: Amdocs

Job Role: Business Analyst

Eligibility: Graduate

Experience: 6-10 Years

Location: Pune

Vacancies: Not Mentioned

Salary: Not Mentioned



Degree in Computer Science or Industrial Engineering & Management – Information System
Experience 6-10 years
Techno functional person with good knowledge of ITSM processes and ticketing tools like BMC Remedy or SNOW. Remedy is preferred but not mandatory
Prior experience of conducting business, technical workshops for ITSM tool integrations (Remedy to SNOW, Remedy to Remedy or between any 2 ticketing tools)
Work closely with multiple stakeholders across the organization to gather business requirements and convert them into technical needs and design solutions based on industry best practices
Identify automations and develop if needed
Provide ongoing support, manage deliverables, stabilization of integration projects
Experience with analytical tools such as PowerBI, SQL, Splunk and Tableau or any other BI tool
Excellent communication skills, Team player, positive attitude and problem solving capability

Understands business needs. Assesses the impact of those needs, capturing, analyzing and documenting requirements and providing high level solutions that leverage product capabilities and best practices in order to produce an optimal solution. Communicates and implements recommended solutions.


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