American Express Hiring For Mulitple Positions

American Express Hiring For Mulitple Positions

Job ID : 20180113003

Company : American Express

Job Role : Mulitple Positions

Eligibility : Graduate

Experience : Freshers / Experienced

Job Location : Mulitple Positions

Salary : Not Mentioned

Vacancies : Not Mentioned

Website : www.americanexpress.com

Description :

Management Trainee ::

  • Knowledge of SAS, Java, Hive, Pig, Python, SQL is a plus
  • Knowledge of MS Office – PowerPoint, Excel
  • Big Data Labs: Develop Big Data capabilities, tools and techniques to enhance Credit and Fraud Risk, and Information Management functions
  • Decision Sciences: Development, deployment and validation of predictive model(s) and supporting use of models in economic logic to enable profitable decisions
  • Business and Analytical Solutions: Development, review and/or execution of economic logic & analytical solutions to drive profitable business actions
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Customer Care Professional ::

  • 2-3 yrs of prior experience in inbound calling process preferred.
  • Provide Superior customer experience on calls to American Express Card Members.
  • Provide alternatives and apply superior Service
  • Ensure best possible solutions and FCR to card members.
  • Deliver to the Employees, Customer and Shareholder metrics as per goals.
  • Adherence to quality and compliance guidelines.
  • Ability to take quick decisions and respond to Customer inquiries.
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Complaint Analyst ::

  • Review, action, and document root cause and resolution for customer complaints and servicing issues
  • Ensure complaints and servicing issues are properly coded to meet regulatory reporting requirements
  • Identify and escalate trends and defects that have a potential legal, regulatory or servicing risks
  • Provide coaching and feedback to Team Leaders and Customer Care Professionals
  • Understand basic consumer protection, banking regulations and applicable laws to identify and appropriately escalate complaints, defect and trends to business partners within Compliance, World Service, and the bank
Know More and Apply Now

 

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