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Bank of America Hiring for Network Engineer

Job ID : 20181004013

Company : Bank of America

Job Role : Senior Software Engineer

Eligibility : Graduate

Experience : Experienced

Job Location : Chennai

Salary : Not Mentioned

Vacancies : Not Mentioned

Website :

Description :

This support level receives inbound requests through channels like email, chat, or other means based on the documented agreement with the Client. L1 support typically includes individuals that have very limited technical expertise. L1 support logs, categorizes, prioritizes, tracks, and routes (i) incidents reported by users or (ii) alarms raised by monitoring tools. L1 is intended to be the first to acknowledge an incident. L1 support tracks tickets until successfully resolved. L1 support can implement basic, documented break-fix tasks. L1 personnel will typically escalate to an L2 resource and follow documented escalation procedures.

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