BookMyShow Hiring Tech Support Candidates

BookMyShow Hiring Tech Support Candidates

Job ID : 20180109006

Company : BookMyShow

Job Role : Tech Support

Eligibility : Graduate

Experience : 1-4 Years

Job Location : Bangalore

Salary : Not Mentioned

Vacancies : Not Mentioned

Website : www.bookmyshow.com

Description :

  • Providing support to Internal Teams and External Commercial Account.
  • Handle emails / tickets regarding technical issues for internal teams
  • Perform Problem Cause Analysis.
  • Resolve technical problems.
  • Ability to identify common issue patterns & suggest process improvements.
  • Monitoring server’s health and web application status.
  • Coordinate with Internal teams and Customer care team for issue status and resolution
  • Coordinate with 3rd party vendors
  • Knowledge of New Relic, Splunk/SumoLogic, Kayako, Right Now will be an added advantage
  • Comfortable working in shifts and on weekends

 

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