BookMyShow Hiring Tech Support Candidates
9 January, 2018
Job ID : 20180109006
Company : BookMyShow
Job Role : Tech Support
Eligibility : Graduate
Experience : 1-4 Years
Job Location : Bangalore
Salary : Not Mentioned
Vacancies : Not Mentioned
Website : www.bookmyshow.com
- Providing support to Internal Teams and External Commercial Account.
- Handle emails / tickets regarding technical issues for internal teams
- Perform Problem Cause Analysis.
- Resolve technical problems.
- Ability to identify common issue patterns & suggest process improvements.
- Monitoring server’s health and web application status.
- Coordinate with Internal teams and Customer care team for issue status and resolution
- Coordinate with 3rd party vendors
- Knowledge of New Relic, Splunk/SumoLogic, Kayako, Right Now will be an added advantage
- Comfortable working in shifts and on weekends