2 August, 2017
Today & Tomorrow Walkins Jobs in Pune for Experienced
Job ID : 20170702008
Company : Cross Country Infotech Pvt Ltd
Job Role : Subject Matter Expert
Eligibility : Graduate
Experience : 3-5 Years
Job Location : Pune
Salary : 1.25-3.0 LPA
Vacancies : 3
Walkin Date : 05-August-2017
Walkin Venue :
Cross Country Infotech Pvt.Ltd.
3rd Floor, Sr No 169/1, Sector II,
Building D, West End Centre III,
(Nearest Landmark Convergys Building )
Walkin Time : 10AM-1PM
Tel : 020 6401701/03
- Quality Check the task and leads of all the sub-process in the process. .
- Capture all Internal and External errors
- Understand the changes / updates from Onshore and communicate the same to the team members
- Arranging and attending conference calls on Quality & Processing activities with US counterparts to understand their expectations
- Providing effective training and refreshers of the various modules as per the training plan to new joiners
- Measure and improve quality of the process by implementing Process Improvement Plans on a periodic basis.
- Handle queries and escalations for the team members.
- Prepare periodic MI Reports like Quality Dashboard, Competent Staff, Root Cause Analysis and Action
Plans for the improving the health of the process.
- Measure and review performance of the team and provide one to one feedback to ensure high quality and accuracy.
- Monitor workflow to plan work schedule as per the TAT and SLA as agreed with Clients.
2.Email Writing Test
Mandatory Documents to be carried for Interview:
- Copies of the Latest Resumes
- Photo Identification Card ( E.g. Passport / driving license etc )
- Photographs – 3
- Latest Pay Slips (If Applicable)
- Mark sheets – SSC/Intermediate /UG/PG
- Recent Appraisal Letter (If Applicable)