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Epicenter Technologies Walkins for Experienced

Epicenter Technologies Walkins for Experienced

Today & Tomorrow Walkins Jobs in Thane for Experienced

 

 

Job ID : 20170820012

Company : Epicenter Technologies Pvt. Ltd

Job Role : Quality Analyst

Eligibility : Graduate

Experience : 2-7 Years

Job Location : Mumbai

Walkin Location : Thane

Salary : Not Mentioned

Vacancies : 2

Walkin Date : 21-August-2017 To 23-August-2017

Walkin Venue :

Epicenter Technologies Pvt. Ltd.
Salasar Business Park, Off 150 Feet Flyover Road,
Bhayander (West), Thane 401 101

Walkin Time : 11AM

Description :
  • To manage the transaction quality profile for a customer service / sales process for our domestic customer
  • To generate process improvement initiatives
  • To conduct calibration sessions with internal or external clients
  • Conduct audits according to defined guidelines and sampling for transaction tracking
  • Ensure 100% closure of comments
  • Train to a group of agents, if necessary
  • Create and regularly publish audit reports with management and clients (daily, weekly, monthly)
  • Identify gaps and provide feedback and refresher sessions with agents to improve sales and call quality
  • To drive a quality induction for a new rental lot

 

Mandatory Documents to be carried for Interview:
  1. Copies of the Latest Resumes
  2. Photo Identification Card ( E.g. Passport / driving license etc )
  3. Photographs – 3
  4. Latest Pay Slips (If Applicable)
  5. Mark sheets – SSC/Intermediate /UG/PG
  6. Recent Appraisal Letter (If Applicable)
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