10 January, 2018
Job ID : 20180108012
Company : Genpact
Job Role : Customer/Technical Support Excecutive
Eligibility : Graduate
Experience : 0-4 Years
Job Location : Hyderabad / Bangalore
Walkin Location : Bangalore
Salary : Not Mentioned
Vacancies : Not Mentioned
Walkin Date : 11-January-2018 To 13-January-2018
Walkin Venue :
Saenpact Salarpuria soft zone ,(SMS Building),
opposite to citrus hotel,
Belllandur petrol bunk bus stop .
Walkin Time : 11AM-3PM
Tel : 8247037269/ 9739020751 /7619420609
- Graduate from a reputed university with excellent interpersonal and communication skills.
- Hands on experience in level trouble shooting on desktops
- Hands on experience in installation and troubleshooting of different versions of windows desktop operating systems and Linux OS
- Experience in trouble shooting all hardware as well as connected software.
- Answer queries, requests and complaints through inbound/outbound calls, email and chat
- Meet/ Adhere to Contractual Metrics & KRAs
- Utilizes laboratory resources to walkthrough customers and verify symptoms for Technical issues
- Validate customer entitlement, warranty and product information
- Information management between Intel database EIM and Depot database SMT (Support Management Tool) or DMS (Depot Management System)
- Ensure required information is entered into central database pertaining to customer problems or requests.
- Complete logging of contacts encountered.
Note : Make a phone call to company before walkin
Mandatory Documents to be carried for Interview:
- Copies of the Latest Resumes
- Photo Identification Card ( E.g. Passport / driving license etc )
- Photographs – 3
- Latest Pay Slips (If Applicable)
- Mark sheets – SSC/Intermediate /UG/PG
- Recent Appraisal Letter (If Applicable)