Genpact Walkins for Customer/Technical Support Excecutive

Genpact Walkins for Customer/Technical Support Excecutive

Job ID : 20180108012

Company : Genpact

Job Role : Customer/Technical Support Excecutive

Eligibility : Graduate

Experience : 0-4 Years

Job Location : Hyderabad / Bangalore

Walkin Location : Bangalore

Salary : Not Mentioned

Vacancies : Not Mentioned

Walkin Date : 11-January-2018 To 13-January-2018

Walkin Venue :

Genpact
Saenpact Salarpuria soft zone ,(SMS Building),
opposite to citrus hotel,
Belllandur petrol bunk bus stop .
Bangalore-560103

Walkin Time : 11AM-3PM

Tel : 8247037269/ 9739020751 /7619420609

Description :

  • Graduate from a reputed university with excellent interpersonal and communication skills.
  • Hands on experience in level trouble shooting on desktops
  • Hands on experience in installation and troubleshooting of different versions of windows desktop operating systems and Linux OS
  • Experience in trouble shooting all hardware as well as connected software.
  • Answer queries, requests and complaints through inbound/outbound calls, email and chat
  • Meet/ Adhere to Contractual Metrics & KRAs
  • Utilizes laboratory resources to walkthrough customers and verify symptoms for Technical issues
  • Validate customer entitlement, warranty and product information
  • Information management between Intel database EIM and Depot database SMT (Support Management Tool) or DMS (Depot Management System)
  • Ensure required information is entered into central database pertaining to customer problems or requests.
  • Complete logging of contacts encountered.

 

Note : Make a phone call to company before walkin

Mandatory Documents to be carried for Interview:
  1. Copies of the Latest Resumes
  2. Photo Identification Card ( E.g. Passport / driving license etc )
  3. Photographs – 3
  4. Latest Pay Slips (If Applicable)
  5. Mark sheets – SSC/Intermediate /UG/PG
  6. Recent Appraisal Letter (If Applicable)

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