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Groupon Walkins for Customer Support Freshers/Experienced

Job ID : 20181001005

Company : Groupon

Job Role : Customer Support Representative

Eligibility : Graduate

Experience : 0-3 Years

Job Location : Chennai

Salary : Not Mentioned

Vacancies : Not Mentioned

Walkin Date : 03-October-2018 To 10-October-2018

Walkin Venue :

DLF IT Park Block-3, 4th Floor,
1/124, Shivaji Gardens, Manapakkam,
Ramapuram, Mount Poonamalle Road,
Chennai – 600089.

Walkin Time : 10AM-11:30AM

Website :

Description :

Respond to email and chat from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer

Be a first point of contact to handle and resolve customer complaints.

Resolve customer issues in a timely and consistent manner

Manage time and productivity to meet daily individual and team ticket targets

Stay current with knowledge of internal ticketing system, customer portals, back office databases,

Groupon redemption procedures, and specifics around different types of merchant features

Identify and escalate issues appropriately.

Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat

Research information and troubleshoot problems using available resources.

Work Timings: Night shift -predominantly & Weekly 2 days off

Transportation: Cab Provided Pick and Drop (30 KMS Radius)

Note : Make a phone call to company before walkin

Mandatory Documents to be carried for Interview:

1. Copies of the Latest Resumes

2. Photo Identification Card ( E.g. Passport / driving license etc )

3. Photographs – 3

4. Latest Pay Slips (If Applicable)

5. Mark sheets – SSC/Intermediate /UG/PG

6. Recent Appraisal Letter (If Applicable)

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