Groupon Walkins for Freshers & Experienced

Groupon Walkins for Freshers & Experienced

Job ID : 20180603007

Company : Groupon

Job Role : Customer Support Representative

Eligibility : Graduate

Experience : 0-3.5 Years

Job Location : Bangalore

Salary : Not Mentioned

Vacancies : Not Mentioned

Walkin Date : 05-June-2018 To 13-June-2018

Walkin Venue :

Gopalan Global Axis (IT SEZ) – 2nd Floor, G-Block,
Road 9, KIADB Export Promotion Area,
Whitefield, Opp Satya Sai Hospital,
Bengaluru 560066.

Walkin Time : 9AM-11:30PM

Website : www.groupon.com

Tel : 080 4651 9999

Description :

Respond to email and chat from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer

Be a first point of contact to handle and resolve customer complaints.

Resolve customer issues in a timely and consistent manner

Manage time and productivity to meet daily individual and team ticket targets

Stay current with knowledge of internal ticketing system, customer portals, back office databases,

Groupon redemption procedures, and specifics around different types of merchant features

Identify and escalate issues appropriately.

Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat

Research information and troubleshoot problems using available resources.

Note : Make a phone call to company before walkin

Mandatory Documents to be carried for Interview:

Copies of the Latest Resumes

Photo Identification Card ( E.g. Passport / driving license etc )

Photographs – 3

Latest Pay Slips (If Applicable)

Mark sheets – SSC/Intermediate /UG/PG

Recent Appraisal Letter (If Applicable)

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