HCL Hiring for CUSTOMER SERVICE REPRESENTATIVE

HCL Hiring for CUSTOMER SERVICE REPRESENTATIVE

Job ID : 20181005010

Company : HCL

Job Role : CUSTOMER SERVICE REPRESENTATIVE

Eligibility : Graduate

Experience : 1-3 Years

Job Location : Noida

Salary : Not Mentioned

Vacancies : 1

Website : www.hcl.com

Description :

To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard (1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process (2.) Improving skill level throughSelf development / nominating training programs
Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation & Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.

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