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HCL Hiring Freshers | Apply Soon

Job ID: 20190505001

Company: HCL

Job Role: Customer Service Representative

Experience: Freshers

Location: Noida

Vacancies: 15

Salary: Not Mentioned

Website: www.hcl.com

Contact: Not Mentioned

Description:

To provide information to their customer regarding their

queires and resolve the end customer issues as per defined SLA

| Able to work independently and efficiently to meet SLA | Able

to comprehend the request of the customer and meet the quality

standard (1.) Attendance/Login Hours/Unsechduled Leave/SLA

targets as per defined by the process (2.) Improving skill level

throughSelf development / nominating training programs
Skill reverification Tests (3.) Meet the defined Quality Scores.

Innovation & Process Improvement (4.) The individual should be

able to work effectively in a team whilst enthusing others to do

the same for achievement of common goals of the team (5.) To

consistently meet or exceed CSAT parameters as defined for the

process.

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