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HCL Walkins for Remote Desktop Support

Job ID: 20190812001

Company: HCL

Job Role: Remote Desktop Support

Eligibility: Graduate

Experience: 3-7 Years

Location: Bangalore

Vacancies: Not Mentioned

Salary: 3.0-7.0 LPA

Walkin Date: 13-August-2019 to 16-August-2019 (15 Aug is a Company holiday)

Walkin Venue:
HCL Technologies Ltd,
Surya Sapphire ,Plot No 3,1st Phase,
Hosur road,Electronics City, Bangalore-560100

Walkin Time: 10AM Onwards



Coordinate desktop changes to avoid deployment collisions.
Prepare requests for rollout
Prioritize change requests
Create rollout plans for changes requests
Coordinate implementation process
Keep track of request and make sure they are implemented as planned
Participate in incident handling concerning desktop changes.
Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
Microsoft environment knowledge (desktop & server).
Have some level of technical understanding of the products building up a desktop service.
Experience from the desktop environment.
Understanding and experience of change management process.

Technical Requirements

Phone support experience necessary.
Technical Service desk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Explorer, Chrome, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers
PDA and blackberry support
Others: Adobe Acrobat and other common desktop applications like WinZip, etc.

Note: Call to the company before walkin to the venue

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