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Hortonworks Hiring Experienced Professionals

Hortonworks Hiring Experienced Professionals

Job ID : 20170906017

Company : Hortonworks

Job Role : Customer Support Services Representative

Eligibility : Graduate

Experience : 1+ years

Job Location : Bangalore

Website: www.hortonworks.com

Job description
  • Serve as the first point of contact for customers seeking technical assistance over the phone, email, or help desk ticketing system
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions\
  • Walk the customer through the problem-solving process
  • Determine the best solution based on the issue and details provided by customers
  • Provide accurate information on Hortonworks Education products & services
  • Promptly escalate unsolvable issues to the next level of support as defined by Education management
  • Record events and problems and their resolution in Zen Desk
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Participate in daily stand-up meetings

 

Apply Here

 

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