5 June, 2018
Job ID : 20180605001
Company : HP
Job Role : Technical Support Consultant
Eligibility : Graduate
Experience : 3-5 Years
Job Location : Bangalore
Salary : Not Mentioned
Vacancies : Not Mentioned
Website : www.hp.com
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.
Review and may resolve complex business issues.
Excellent communication skills. Add case resolution to KMS.
Understand and utilize Information Technology Information Libraries (ITIL).
Represent and participate on an HP team in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
Partners frequently with the Sales Pursuit team.