HP Hiring for Technical Support Consultant

HP Hiring for Technical Support Consultant
HP Hiring for Technical Support Consultant

5 June, 2018

Job ID : 20180605001

Company : HP

Job Role : Technical Support Consultant

Eligibility : Graduate

Experience : 3-5 Years

Job Location : Bangalore

Salary : Not Mentioned

Vacancies : Not Mentioned

Website : www.hp.com

Description :

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.
Review and may resolve complex business issues.
Excellent communication skills. Add case resolution to KMS.
Understand and utilize Information Technology Information Libraries (ITIL).
Represent and participate on an HP team in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
Partners frequently with the Sales Pursuit team.

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