6 January, 2018
Job ID : 20180106005
Company : Knoah Solutions
Job Role : Voice, Non-Voice Process
Eligibility : Graduate
Experience : 0-2 Years
Job Location : Hyderabad
Salary : Not Mentioned
Vacancies : Not Mentioned
Website : www.knoah.com
Non Voice Technical Support :
- Candidate with 0- 2 years experience in BPO Industry
- Responsible to provide excellent customer service, solving questions and complaints related to electronic products including high definition consumer goods, Smart phones & Tables and/or technical assistance through web-chat and email based communication tools.
- Knowledge on networking concepts & Technical troubleshooting ISP issues /DTV/ Blue Ray Players
- Typing Speed above 30 wpm
- Willing to work in Night Shifts or rotational shifts (24/7)
- Offer Products as an upgrade in service and/or offer new products.
- Troubleshoot and resolve customers’ service problems and schedule field service calls when necessary.
- Responsible to sell and upgrade company core products in accordance with company requirements and customer needs.
- Responsible to save customers from disconnecting services, repair, and respond to other types of inquiries.
- Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards.
Voice Support Officer :
- Good Knowledge on Windows Operating Systems (XP,Vista,Seven,Eight &Ten) and Macintosh
- Effectively address customer queries by understanding challenges faced by the customer
- Ensure you meet set process for addressing customer queries
- Understand customer expectation clearly through effective probing
- Set high level of performance standards for the given process/account
- Ensure you understand expected performance standards and metrics to be achieved for a given process/account
- Document reasons for customer dissatisfaction for all the queries and the challenges faced
- Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis