10 July, 2018
Job ID : 20180710005
Company : Lionbridge
Job Role : Junior Engineer
Eligibility : MCA, or B.E/B-Tech degree in Computers/IT or BSC-IT
Experience : Freshers
Job Location : Mumbai
Salary : Not Mentioned
Vacancies : Not Mentioned
Website : www.lionbridge.com
To perform the troubleshooting on the software applications support tickets/issues,
To provide resolution/configuration fixes/comment on the support tickets in quick turnaround time.
To filter the tickets that are real issues needing the development fix and to assign it to the engineering team.
Co-ordinate with the Users/Operations team and Engineering team for resolution of the tickets.
Validating any quick fixes to be deployed to production.
To co-ordinate with the Level 1 support team for client issues/tickets.
To co-ordinate with the Product Owner for any new feature requests/enhancements from client issues/tickets.
To co-ordinate with customers while on customer calls.