Marvel Hiring Experienced Professionals
17 September, 2017
Job ID : 20170917001
Company : Marvel
Job Role : IT Help Desk Support
Eligibility : Graduate
Experience : 1-3 Years
Job Location : Bangalore
Salary : Not mentioned
Vacancies : Not Mentioned
Website : www.marvel.net
- Responsible for providing phone based support.
- Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution
- Ensures proper escalation procedures are followed.
- Performs role according to standardized policies and procedures.
- Analytical ability is required in order to resolve technical issues.
- Responsible for customer satisfaction through effective handling of customer problems and queries.
- Uses troubleshooting techniques and tools to identify technical defects/issues.
- Works on routine to semi-routine assignments requiring basic analytical ability to resolve routine moderately complex issues.
- Provides first-level support.
- Administer and provide User account provisioning.
- Assigns incidents in line with documented guidelines and procedures.
- Normally receives little instruction on routine work and general instruction on new assignments and gains assistance from higher-level employees.