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Marvel Hiring Experienced Professionals

Marvel Hiring Experienced Professionals

Job ID : 20170917001

Company : Marvel

Job Role : IT Help Desk Support

Eligibility : Graduate

Experience : 1-3 Years

Job Location : Bangalore

Salary : Not mentioned

Vacancies : Not Mentioned

Website : www.marvel.net

Description :
  • Responsible for providing phone based support.
  • Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution
  • Ensures proper escalation procedures are followed.
  • Performs role according to standardized policies and procedures.
  • Analytical ability is required in order to resolve technical issues.
  • Responsible for customer satisfaction through effective handling of customer problems and queries.
  • Uses troubleshooting techniques and tools to identify technical defects/issues.
  • Works on routine to semi-routine assignments requiring basic analytical ability to resolve routine moderately complex issues.
  • Provides first-level support.
  • Administer and provide User account provisioning.
  • Assigns incidents in line with documented guidelines and procedures.
  • Normally receives little instruction on routine work and general instruction on new assignments and gains assistance from higher-level employees.

 

Apply Here

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