Namecheap Web Services Walkins for Customer Support Specialist

Namecheap Web Services Walkins for Customer Support Specialist

Job ID : 20180107011

Company : Namecheap Web Services Private Limited

Job Role : Customer Support Specialist

Eligibility : Graduate

Experience : 1-3 Years

Job Location : Coimbatore

Walkin Location : Coimbatore

Salary : Not Mentioned

Vacancies : Not Mentioned

Walkin Date : 08-January-2018 To 12-January-2018

Walkin Venue :

Namecheap Web Services Pvt Ltd,
4th Floor, Tidel Park, Civil Aerodrome post,
Coimbatore – 641004

Walkin Time : 10:30AM-5PM

Tel : 9787511191

Description :

  • To provide excellent customer service through e-mail and chat in timely and accurate manner
  • Communicate customer feedback to the corresponding departments/staff in order to develop processes for better serving customers
  • To develop and maintain in-depth product knowledge
  • To assist with updating external client knowledgebase, as well as internal departmental documentation as required
  • To engage in continuous training and self-education
  • 24/7 rotational shifts
  • Excellent communication with good written skills
  • Typing skills of approximate 30-40 words per minute
  • General knowledge of surfing, social network
  • To maintain reports on processed customer inquiries as required
  • Report and escalate issues and incidents based on guidelines

 

Note : Make a phone call to company before walkin

Mandatory Documents to be carried for Interview:
  1. Copies of the Latest Resumes
  2. Photo Identification Card ( E.g. Passport / driving license etc )
  3. Photographs – 3
  4. Latest Pay Slips (If Applicable)
  5. Mark sheets – SSC/Intermediate /UG/PG
  6. Recent Appraisal Letter (If Applicable)

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