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NTT Data Hiring Helpdesk Associate | Entry Level

Job ID: 20190810002

Company: NTT Data

Job Role: Helpdesk Associate

Eligibility: Graduate

Experience: 1-2 Years

Location: Bangalore

Vacancies: Not Mentioned

Salary: Not Mentioned



Good communication skills with over 6 (over 1-2 years for grade 5) months of international calling experience
• Good comprehension and writing skills
• Excellent client handling skills
• Willing to work in rotational shift with 24×7 support window

Job description:
• Provide L1 technical guidance in activities associated with identification, prioritization and resolution of reported problems through phone, email and chat
• Participate in a supportive role by acting as a liaison between clients and departments within the client infrastructure
• Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office and COTS applications etc.
Work Timings:
Rotational shift with 24×7 support window


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