Ocwen Hiring QA Analyst

Ocwen Hiring QA Analyst

Job ID : 20190109003

Company : Ocwen

Job Role : QA Analyst

Eligibility : Graduate

Experience : 2 Years

Job Location : Mumbai

Salary : Not Mentioned

Vacancies : Not Mentioned

Website : www.ocwen.com

Description :

Perform quality assurance reviews for Call Center Operations in Ocwen
• Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement
• Make recommendations to help reduce process variation and eliminate errors
• Track Business Unit responses for all findings identified from the process reviews
• Work with Management and develop project plans to address opportunities identified through process reviews
• Provide management with timely reports documenting observations from reviews
• Ensure feedback provided to agents are clear and concise

Voice experience is a must (At least 2 years of experience working with Voice processes)
• Understanding of the Mortgage Industry, Loan Servicing, and Call Center Operations
• Proficient in Excel
• Exposure to 7 basic quality tools preferred
• Ability to work on multiple projects and also periodically set and achieve stretch goals
• Quick Learner, Analytical and High attention to detail
• Work independently with minimum supervision

Apply Now

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