10 April, 2018
Job ID : 20180410003
Company : Pinnapt System
Job Role : Site Support Engineer
Eligibility : Graduate
Experience : 1 Year
Job Location : Bengaluru
Salary : Not Mentioned
Vacancies : Not Mentioned
Website : www.pinnapt.com
- Bachelor’s Degree in Computer Science or related field; with 1 years experience of PC software(Microsoft operating systems and applications suites,email systems, etc.) within a network environment or equivalent combination of education, training and experience
- Provide first line assistance to end users of Global Lifecycle Safety Platform ensuring accurate logging and tracking of requests
- Excellent communication skills, need to write or talk on incident related calls.
- Setting up open bridge calls and involving the respective teams to troubleshoot any end user issues.
- Triaging of tickets and assigning to the respective team to help resolve the issue.
- Working on Incidents and Requests assigned to you.
- System administration and first level issue management
- Need to know about Problem management andhow tickets are assigned to Problem Management.
- Good email etiquette.
- Worked on Ticketing tool.
- Windows Server Administration
- SQL/PLSQL, should be able to write queries to getdata.
- Good Database knowledge.
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