Pinnapt System Hiring for Support Engineers

Pinnapt System Hiring for Support Engineers

Job ID : 20180410003

Company : Pinnapt System

Job Role : Site Support Engineer

Eligibility : Graduate

Experience : 1 Year

Job Location : Bengaluru

Salary : Not Mentioned

Vacancies : Not Mentioned

Website :

Description :

  • Bachelor’s Degree in Computer Science or related field; with 1 years experience of PC software(Microsoft operating systems and applications suites,email systems, etc.) within a network environment or equivalent combination of education, training and experience
  • Provide first line assistance to end users of Global Lifecycle Safety Platform ensuring accurate logging and tracking of requests
  • Excellent communication skills, need to write or talk on incident related calls.
  • Setting up open bridge calls and involving the respective teams to troubleshoot any end user issues.
  • Triaging of tickets and assigning to the respective team to help resolve the issue.
  • Working on Incidents and Requests assigned to you.
  • System administration and first level issue management
  • Need to know about Problem management andhow tickets are assigned to Problem Management.
  • Good email etiquette.
  • Worked on Ticketing tool.
  • Windows Server Administration
  • SQL/PLSQL, should be able to write queries to getdata.
  • Good Database knowledge.

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