20 November, 2018
Job ID : 20181120009
Company : SAP
Job Role : SAP BW HANA
Eligibility : Graduate
Experience : 2+ Years
Job Location : Bangalore
Salary : Not Mentioned
Vacancies : Not Mentioned
Website : www.sap.com
Overall 2+ years of relevant experience in SAP BW & BW for HANA Database is essential
Willingness to take the initiative to contribute beyond your own responsibilities
Basic knowledge of the following
BW Bex Web Java reporting
Knowledge of Query Designer, Web Application Designer
Knowledge of Reporting based on Design Studio and Lumira Designer
SAP BW Data Modelling, Extraction,Transformation and Loading (ETL), Business Content and Data Extraction
Knowledge on BW/4HANA
First hand customer handling experience
Key responsibilities include:
1) Solving customer’s problem
Resolve known errors by means of SAP’s vast knowledge base (e.g. SAP Notes, Knowledge Base articles, solved customer incidents, Info docs, documentation, WIKI) or verifying customized entries or hardware parameters in SAP’s internal system.
Perform root cause analysis and provide solutions
Achieve a good level of customer satisfaction by facing them directly.
Attend (external and internal) e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching.
Research, document and share knowledge through creation of SAP answers, WIKI documents, Knowledge Base articles, etc.
Participate in weekend support/ 24×7 support activities.
Improve product by finding and reporting errors/ bugs to development organizations.
Participate in various SAP forums to gain and share your knowledge worldwide.
2) Using new and innovative ways to support customers.
Contribute innovative ideas to help towards the Product Support vision of support customers in real time.
Volunteer to participate in projects aimed at achieving the Product Support vision of new generation support.
Work with cutting edge technology, cognitive computing, business intelligence, etc.
Carry out new tasks as requested by team and management to help achieve the Product Support vision.