18 August, 2017
Today & Tomorrow Walkins Jobs in Bangalore for Experienced
Job ID : 20170818004
Company : Tech Mahindra Ltd
Job Role : Service Desk Analyst
Eligibility : Graduate
Experience : 2-5 Years
Job Location : Bangalore
Salary : 3.0-3.5 LPA
Vacancies : 15
Walkin Date : 21-August-2017 To 23-August-2017
Walkin Venue :
Electronic City Phase-2,
KIADB Industrial Area, ITC-4,Reception
Walkin Time : 9AM
- At least 2-6 years in Help Desk/Service Desk/ Tech support environment desirable or similar profile from an International voice process.
- Managing Printer issues, Troubleshooting Outlook issues/ Outage management.
- Manage incidents, including via telephone, Chat & email.
- Answering queries and resolution of straight forward incidents
- Escalation of unresolved cases to next level application specialist teams.
- Documentation, recording & updating incident details in CRM tool.
- Communication, alerting technical staff via assignments and escalating to Resolver group
- Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk.
- Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.
- Basic knowledge on Service Desk with written and oral communication skills.
- No certifications or in-depth Technical requirements are needed.
- Candidates to be having experience of International Voice Process background.
Mandatory Documents to be carried for Interview:
- Copies of the Latest Resumes
- Photo Identification Card ( E.g. Passport / driving license etc )
- Photographs – 3
- Latest Pay Slips (If Applicable)
- Mark sheets – SSC/Intermediate /UG/PG
- Recent Appraisal Letter (If Applicable)