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Tech Mahindra Ltd Walkins for Experienced

Tech Mahindra Ltd Walkins for Experienced

Today & Tomorrow Walkins Jobs in Bangalore for Experienced

 

 

Job ID : 20170818004

Company : Tech Mahindra Ltd

Job Role : Service Desk Analyst

Eligibility : Graduate

Experience : 2-5 Years

Job Location : Bangalore

Salary : 3.0-3.5 LPA

Vacancies : 15

Walkin Date : 21-August-2017 To 23-August-2017

Walkin Venue :

Tech Mahindra,
Electronic City Phase-2,
KIADB Industrial Area, ITC-4,Reception
Bangalore 560100

Walkin Time : 9AM

Description :
  • At least 2-6 years in Help Desk/Service Desk/ Tech support environment desirable or similar profile from an International voice process.
  • Managing Printer issues, Troubleshooting Outlook issues/ Outage management.
  • Manage incidents, including via telephone, Chat & email.
  • Answering queries and resolution of straight forward incidents
  • Escalation of unresolved cases to next level application specialist teams.
  • Documentation, recording & updating incident details in CRM tool.
  • Communication, alerting technical staff via assignments and escalating to Resolver group
  • Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk.
  • Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.
  • Basic knowledge on Service Desk with written and oral communication skills.
  • No certifications or in-depth Technical requirements are needed.
  • Candidates to be having experience of International Voice Process background.

 

Mandatory Documents to be carried for Interview:
  1. Copies of the Latest Resumes
  2. Photo Identification Card ( E.g. Passport / driving license etc )
  3. Photographs – 3
  4. Latest Pay Slips (If Applicable)
  5. Mark sheets – SSC/Intermediate /UG/PG
  6. Recent Appraisal Letter (If Applicable)
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