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Travix Leisure and Travels Walkins for Freshers & Experienced

Travix Leisure and Travels Walkins for Freshers & Experienced
Travix Leisure and Travels Walkins for Freshers & Experienced

11 October, 2017

Job ID : 20171011001

Company : Travix Leisure and Travels Pvt Ltd

Job Role : Associate/Senior Associate -(NonTechnical)

Eligibility : Graduate

Experience : 0-5 Years

Job Location : Bangalore

Salary : Not Mentioned

Vacancies : 6

Walkin Date : 16-October-2017

Walkin Venue :

Travix Leisure & Travel Pvt. Ltd.
30,Pratibha Complex, 4th B cross,
5th Block Koramangala,
Bangalore 560095

Walkin Time : 10AM

Tel : 8197928333

Description :
  • Answer Inbound calls for all type of queries being asked by the Travix customers from across the globe.
  • Make outbound calls to the Airline, consolidator and suppliers for all business-related matters.
  • Provide correct and complete information to customer’ s queries through inbound & outbound calls.
  • Direct contact with the customer for all type of online travel agency related issues like ticketing, a reissue of tickets, changes, cancellations, refunds, meal request, wheelchair request etc.
  • The same (above) functionality gets replicated to clarify queries with business partners, consolidators, Airline and suppliers.
  • Maintain quality parameters like correct verbiages, adequate & relevant product information, empathy, politeness etc. on all type of calls.
  • Abide by the standard operating procedure of the company for any given task.
  • Improve Sales on calls.
  • Provide quality service to the customer and focus on First Call Resolution to reduce Contact Ratio.
  • Support customer on emails within the service level (24 hours)
  • Responsible for escalating to the relevant team in case of further assistance like refund, reissue etc.
  • Must understand the significance and results of providing services within the service level.
  • Must work on standard operating procedures made by the company and department.

 

Mandatory Documents to be carried for Interview:
  1. Copies of the Latest Resumes
  2. Photo Identification Card ( E.g. Passport / driving license etc )
  3. Photographs – 3
  4. Latest Pay Slips (If Applicable)
  5. Mark sheets – SSC/Intermediate /UG/PG
  6. Recent Appraisal Letter (If Applicable)
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