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Unisys India Hiring for Technical Support Associate

Job ID : 20180923001

Company : Unisys India Pvt. Ltd

Job Role : L1 Senior Technical Support Associate

Eligibility : Graduate

Experience : 1-3 Years

Job Location : Hyderabad

Salary : Not Mentioned

Vacancies : Not Mentioned

Walkin Date : 24-September-2018 To 30-September-2018

Walkin Venue :

Unisys India Pvt. Ltd.
DLF Cyber City,
Block II, 7th Floor,
Plot No. 129 to 132,
APHB Colony, Gachibowli,
Hyderabad 500 019

Walkin Time : 10:30AM-4:30PM

Website :

Tel : 040 39811232

Description :

Experience 1 to 3 Years (handling calls)

Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements

Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures

Escalates complex problems to the Remote Support Engineering staff or Field Engineering

Typically provides technical support for Internal and External customers

Escalates complex problems to higher level of expertise within organization

Responsible for providing the first-line of after-sales telephone technical support of hardware,

Operating Systems, sub-systems and/or applications for customers and/or employees

Willingness and ability to work in shifts (24 x 7)

Good Knowledge On Operating Systems, Hardware, Networking and MS Applications

Note : Make a phone call to company before walkin

Mandatory Documents to be carried for Interview:

1. Copies of the Latest Resumes

2. Photo Identification Card ( E.g. Passport / driving license etc )

3. Photographs – 3

4. Latest Pay Slips (If Applicable)

5. Mark sheets – SSC/Intermediate /UG/PG

6. Recent Appraisal Letter (If Applicable)

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