25 February, 2018
Job ID : 20180225012
Company : Vonnue Innovations
Job Role : NOC Engineer
Eligibility : Graduate
Experience : 0.6-5 Years
Job Location : Irinchayam B.O, Kerala
Salary : 20,000-30,000/Month
Vacancies : Not Mentioned
Website : www.vonnue.com
NOC Engineers monitor the performance and capacity of computer systems using a variety of tools. They look for hardware, software, and environmental alerts or malfunctions. When an issue is identified, NOC Engineers work to determine the cause of the problem.
When a problem impacts the IT services, the NOC Engineer works to triage or troubleshoot the problem, if possible. NOCs generally have standard operating procedures that the NOC Engineer will closely follow. This may include coordinating with third-party vendors, customer contacts, or other IT teams.
Track all Issues
While responding to incidents, the NOC Engineer must carefully track and document all issues and resolutions in detail. This increases the knowledge base of the NOC and is a record of the health of the system. Often, the NOC has a ticketing system that the NOC Engineer is responsible for updating.
When problems are too large or complex for quick troubleshooting, NOC Engineers must escalate the issue to management, other IT resources or 3rd party vendors for assistance in reaching a resolution.
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